Return/Exchange

ALL returned merchandise must be in new condition, with original manufacturer packaging (dust, bag, authenticity cards, box, etc.) Please allow up to 2 weeks (from date of receipt) to process returns/exchanges. A confirmation email will be sent when complete.  

EXTENDED HOLIDAY RETURN/EXCHANGE POLICY

Applies to all orders placed between December 10th 2011 to December 23rd 2011. Returns/Exchanges will be accepted until January 7th 2012. . There will be no restocking fee for returns/exchanges received by January 7th. Orders placed after December 23rd will be subject to our normal return/exchange policy below.

1.      Print and fill out the RETURN AUTHORIZATION FORM below and include it with your return/exchange.

2.      Make sure to include all original authenticity cards, dust bag, gift box and unused merchandise.

3.      In the event the item is defective, or a mistake was made on our part, we will provide a return shipping label for your convenience. Contact us for details.

4.      Make sure that returns/exchange package is insured and trackable for your protection against loss, stolen, damaged packages. We are not responsible for lost, stolen, damaged packages during return shipping.

5.      Shipping charges are non-refundable. If your order included free shipping, a flat rate fee of $15 for 1st item, will be deducted from your refund. When returning multiple items and/or multiple orders with free shipping, the customary shipping charge for multiple items will be deducted from your refund.  

NORMAL RETURNS/EXCHANGES

Rebel Boutique offers a 14-day satisfaction guarantee on all products.  Items must be received within 14 calendar days from the date of delivery.  If you are not completely satisfied with your purchase, return it for a refund. Shipping charges are non-refundable. If your order included free shipping, a flat rate fee of $15 for 1st item, will be deducted from your refund. When returning multiple items and/or multiple orders with free shipping, the customary shipping charge for multiple items will be deducted from your refund.  WE DO NOT CHARGE A RE-STOCKING FEE during this 14-day return policy. If your return arrives after the 14-day return policy, there will be a 10% restocking fee deducted from your refund. Return/exchange will not be allowed after 30 days from date of purchase.

1.      Please call us or email us at info@rebelboutique.com if you have any issues or questions about your purchase. Print and fill out the RETURN AUTHORIZATION FORM below and include it with your return/exchange.

2.      Make sure to include all original authenticity cards, dust bag, gift box and unused merchandise.

3.      In the event the item is defective, or a mistake was made on our part, we will provide a return shipping label for your convenience. Contact us for details.

4.      Make sure that returns/exchange package is insured and trackable for your protection against loss, stolen, damaged packages. We are not responsible for lost, stolen, damaged packages during return shipping.

5.      Your refund minus any applicable s&h fees will be applied back to the source of payment upon receipt. Note that refunds may take up to 7-10 business days to appear on your account.  Check with your bank institution directly for their policy on refunds.  

-----------------------------------------------Return Authorization Form----------------------------------------------

Item # __________________________________________________

Order #__________________________________________________

Client Name______________________________________________

Client Phone______________________________________________

Client Email______________________________________________

Reason for Return:  ____Refund     ____Exchange      ____Defective

Exchange for: ______________________________________________

Comments (please provide any additional information about your return/exchange):